Dear Mr. Peduzzi:
I was just an overnight guest in your hotel earlier this week. I checked in on Tuesday May 15th and checked out on Wednesday May 16th. I stayed in room 2132. I am reaching out to you to provide you with feedback on my stay.
Oddly enough, when I made my reservation on your site, I never received the email confirmation that I was supposed to. I didn't use this email address; if you'll look, you'll find that I used --------@---.com, which is what I use for all online orders, that kind of thing. I've never had this issue. I checked my spam folder, and it's not in there. It just never arrived.
Then once I checked in, the room was very difficult to find. When I crossed over to the building it is in, there weren't clear signs to indicate which floor I should go to. But I finally found it. The entire first floor that I was on smelled very musty and moldy as I made my way down to my room.
Once I entered my room, I thought it looked very nice. I shut the door, put my bag on one of the beds and looked out the window. I realized that the side windows slid open; I slid the one on the right, and it opened about four inches or so before being blocked, which I expected. I slid open the one on the left, and it slid all the way over until it touched the window on the right. I could then climb out of the window if I chose - or someone could climb in. I was a little disconcerted by this, even though the windows do lock when shut - especially since this was the ground floor.
As I settled in, I saw that the voicemail lights on the phones were blinking. I checked the voicemail, but there were no messages; however, the lights didn't stop blinking. I also noticed, as I turned on the lights, that one of the light bulbs in the bedside lamp didn't work. I sat down in the chair in the corner of the room - very comfortable - but there was no lamp anywhere near it, so I wouldn't actually be able to sit there and read later in the evening. That didn't make sense to me. I then walked back to the door to the room to put on the latch - extra security - and saw that, while the latch was there, the piece it should hook to on the door was missing. There were empty screw holes.
It was at this point that I went to the front desk and spoke to someone about these issues (except the burned out light bulb; I forgot about that.) He noted my concerns and did offer to relocate me. I told him that as long as the window and door could be fixed I didn't need to be relocated. The other two things - blinking voicemail light and no lamp by the chair - should be taken care of, but if not, I was okay with that. I went out to dinner with a colleague and, when I returned, the door and window were fixed. The other issues were not - but, as I indicated, I wasn't upset by that. Going forward, though, they probably should be.
I sat down at the desk, went to make myself a cup of coffee and saw that I had one coffee cup and one regular coffee pack and one decaf coffee pack. However, I had three lids. This seemed odd, and perhaps it should be stocked with more coffee and more cups? I then went to make some notes and realized I forgot a pen. I looked on the desk, in the desk drawer, in the nightstand drawer (where I found the breakfast room service card and the "go green" card for sheets/towels), but no pen anywhere. Annoying.
No, I did not call the front desk for the coffee or pen concerns, because really, they were relatively minor. However, this is a lot of minor issues piling up, I thought.
When it came time for bed, I climbed in, got comfortable - or at least tried to. Underneath the sheet that was on the mattress was a thicker, cottony blanket; however, it didn't reach down to the end of the mattress and wasn't tucked in. So any time I turned or rolled, it got folded underneath me. I ended up getting out of bed, stripping it and remaking it. Then I finally fell asleep.
Wednesday morning, when I went into the bathroom, I killed two bugs. Not roaches, thankfully. One was a centipede, and the other was a gray bug that I've always called a water bug. Then I went to iron my shirt, and I plugged the iron into the wall outlet in the wall between the bed and the bathroom. This outlet didn't have an outlet cover - so there were the two outlets, then space where I could theoretically stick my fingers into the wall and play with the wires.
I had breakfast in your restaurant - the buffet was fine, as one would expect, although the choice of music was strange. But that's really just personal preference.
When it came time to check out, I had a meeting to get to, and did not offer this feedback to the person at the front desk.
So. I'm emailing you to say that I feel that that room really should not have had any guests in it. No latch hook on the door? A window that slid all the way open? Missing outlet covers? Those are three major safety issues right there. A burned out light bulb, not enough coffee cups, a blinking voicemail light, no pen, the bed not made correctly...those are convenience issues. Still, I feel like one of your managers needs to go over that room with a fine toothed comb before you allow another guest in there. And all of this for the bargain price of $299 a night.
It could be that every other room is perfect and amazing. My colleague also stayed in your hotel and did not have these issues. Perhaps it's just one room out of however many you have that is like this. But that one room is the only room that I experienced there. Yes, they had offered to provide me with a different room, and had I known all of the issues at that time I would have accepted. But - hindsight is 20/20.
Anyway. Nothing you can do now to change my experience, but I'm bringing this to your attention so that you can ensure others don't have the same issues. Please feel free to email back should you have any questions about what I've described.